Refund policy

Refund & Return Policy

Last Updated: July 29, 2026

Welcome to NeuroRelix. We are committed to providing a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

We accept return requests within 7 days of the product being delivered.

To be eligible for a return:

  • The product must be unused, unopened, and in its original condition.
  • All original packaging, labels, and accessories must be intact.
  • A valid order confirmation or proof of purchase is required.
  • Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used products.
  • Personal care, hygiene, or consumable products once opened.
  • Products purchased during clearance or special promotional sales, unless received damaged or defective.
  • Gift cards (if applicable).

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing neurorelix26@gmail.com.

Please include:

  • Your order number.
  • Photos or videos clearly showing the issue.
  • A brief description of the problem.

After verification, we will arrange a replacement or refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • The amount will typically reflect within 5-10 business days, depending on your bank or payment provider.

5. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, NeuroRelix will bear the return shipping cost.
  • For all other eligible returns, customers are responsible for return shipping charges.

6. Order Cancellation

  • Orders may be cancelled before they are shipped for a full refund.
  • Once an order has been dispatched, cancellation requests may not be accepted. However, you may request a return after delivery if your order meets the eligibility conditions.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If you still need assistance, email us at neurorelix26@gmail.com.

8. Contact Us

For any questions regarding returns or refunds, contact us at:

NeuroRelix
Email: neurorelix26@gmail.com